Terms & conditions
1. Scope of Service Belora Mobility NIF [pending], provides bike rental services to hotels and their clients through our web application located at belora-test.cityflow.app. Our services include the rental of bikes equipped with locks, maintenance, and provision of helmets, lights, and baskets.
2. User Responsibilities Users are responsible for their behavior and security while using our bikes. They must also take care of the bike and any accompanying materials and furnishings provided as part of the service. In case of bike loss, Belora Mobility requires the user to share the latest bike location and will charge a caution according Pricing Conditions. In case of a stolen bike, considered by Belora Mobility as stolen after reviewing all relevant elements, Belora Mobility will charge the user the entire cost of the bike and its connected accessories, according pricing conditions
3. Liability Limitations Users are responsible for the use they make of the bike and must comply with traffic rules and use the safety equipment provided. Damage caused to third parties during the rental is covered by Belora Mobility's third-party liability insurance, within the limits and exclusions set out in the policy.
4. Insurance Coverage We have third-party liability insurance for our bikes, covering damage caused to third parties. The extent of coverage and any limitations or exclusions are detailed in our insurance policy. In case of broken bike, Belora Mobility will charge the user the amount of the damage caused during its reservation, using pictures sent at the end of the reservation and a professional and physical analysis of the bike damages.
5. Booking and Payment We use Stripe for payment processing. Users may request refunds, which will be evaluated on a case-by-case basis. Cancellation policies are not yet determined. Users are required to provide their card information in Stripe for reservations, and we reserve the right to charge (according pricing conditions) per bike reservation in case of misuse or theft. In case of bike kept longer than set during the booking process, Belora Mobility will charge for extra time according pricing conditions
6. Use of the Web Application
Privacy Laws: Belora Mobility adheres to data protection laws governing the collection, storage, and processing of personal data.
Intellectual Property Laws: We ensure compliance with intellectual property laws regarding trademarks, copyrights, and patents.
Accessibility Laws: Belora Mobility complies with accessibility laws to ensure people with disabilities can access our application.
Consumer Protection Laws: We comply with consumer protection laws regarding fair trade practices, pricing transparency, and refund policies.
E-commerce Laws: We adhere to regulations surrounding online transactions, including data security and payment processing.
7. Privacy Policy Our privacy policy outlines how user data is collected, used, and protected. It complies with relevant data protection laws, such as GDPR in Europe. Please, check the privacy policy at
8. Intellectual Property Belora Mobility owns all intellectual property rights related to the web application, including trademarks, copyrights, and user-generated content.
9. Dispute Resolution In the event of disputes, users can contact us at [pending] for resolution. Jurisdiction and arbitration clauses may apply if necessary.
10. Changes to Terms & Conditions We reserve the right to modify these terms and conditions at any time. Users will be notified of changes via email using the email address associated with their Belora Mobility account.